Privacy Policy

1. Introduction

Stinger Builds LLC ("Company," "we," "us," or "our") operates the Stinger PM maintenance management software platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using our Service, you agree to the collection and use of information in accordance with this policy.

This policy applies to information we collect through the Service, our website, and any related communications. It does not apply to information collected by third parties, including any third-party websites, services, or applications you may access through our Service.

2. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, company name, phone number, and billing information when you create an account or subscribe to our Service.
• User Content: Work orders, asset records, maintenance logs, photos, documents, comments, and other data you create or upload to the Service.
• Communications: Information you provide when you contact us for support, provide feedback, or communicate with us in any way.

Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Usage Data: Pages viewed, features used, actions taken, timestamps, and other interaction data.
• Device Information: Device type, operating system, browser type, and screen resolution.
• Log Data: IP addresses, access times, referring URLs, and error logs.
• Location Information: General geographic location based on IP address (we do not collect precise GPS location).

Information from Third Parties

We may receive information about you from third parties, such as integration partners or single sign-on providers you choose to connect to your account. This information is subject to the privacy policies of those third parties.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Operate, maintain, and deliver the features and functionality of the Service.
• Account Management: Create and manage your account, process payments, and send billing-related communications.
• Communication: Respond to your inquiries, provide customer support, and send service-related announcements.
• Improvement: Analyze usage patterns to improve, develop, and enhance the Service.
• Security: Detect, prevent, and address security issues, fraud, and abuse.
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information to third parties. We do not use your Customer Data to train machine learning models or for purposes unrelated to providing the Service.

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as hosting, payment processing, email delivery, and analytics. These providers are bound by contractual obligations to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of the Company, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share information with third parties when you give us explicit consent to do so.

We do not share your Customer Data (work orders, asset records, etc.) with other customers or make it publicly accessible without your explicit direction to do so (such as through a public request portal you configure).

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication requirements
• Regular data backups
• Employee security training and confidentiality agreements

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents and notifying affected users as required by law.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you the Service. After account termination, we retain Customer Data for thirty (30) days to allow for data export, after which it may be deleted.

We may retain certain information for longer periods as required by law or for legitimate business purposes, such as:

• Billing records and transaction history (retained for tax and accounting purposes)
• Information necessary to resolve disputes or enforce our agreements
• Aggregated or anonymized data that does not identify you personally

You may request deletion of your personal information at any time by contacting us. We will process such requests in accordance with applicable law.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Data Portability: Request an export of your data in a portable format.
• Opt-Out: Opt out of marketing communications by following unsubscribe instructions or contacting us.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Objection: Object to processing of your information based on legitimate interests.

To exercise these rights, please contact us at privacy@stingerpm.com. We will respond to your request within the timeframe required by applicable law.

You may also update your account information directly through the Service settings.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of our Service. Cookies are small text files stored on your device that help us provide and improve the Service.

Types of cookies we use:

• Essential Cookies: Required for the Service to function properly, including authentication and security.
• Functionality Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our website (we use Plausible Analytics, which is privacy-focused and does not use cookies for tracking).

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

We do not respond to "Do Not Track" signals because there is no industry standard for handling such signals. However, we minimize tracking and do not sell your data to advertisers.

9. International Data Transfers

Stinger PM is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers maintain facilities.

If you are accessing the Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country that may have different data protection laws than your jurisdiction.

We implement appropriate safeguards for international data transfers, including standard contractual clauses where required. By using the Service, you consent to the transfer of your information to the United States and other countries as described in this policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you by email or through a prominent notice on the Service
• Provide a summary of key changes where appropriate

Your continued use of the Service after any changes to this policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Stinger Builds LLC
Privacy Inquiries
Email: privacy@stingerpm.com

For general support inquiries, contact support@stingerpm.com.

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have.